Privacy Policy

On Retainer ABN 95 932 683 020 (On Retainer, we, us, our) is committed to protecting the privacy of Personal Information we collect through this Website.

Definitions

What We Collect and How

The only Personal Information we collect is your email address. We collect it in two ways:

• when you subscribe to our email updates through the sign-up form on this Website; and
• when you contact us directly at hello@onretainer.com.au.

We do not collect your name, phone number or any other Personal Information through this Website. We do not collect Sensitive Information.

Why We Collect It

We collect your email address to:

• send you updates about On Retainer;
• send you newsletters and content from our Intelligence hub; and
• respond to enquiries you send us directly.

We will not use your email address for any other purpose without your consent.

Website Analytics

We use Google Analytics to help us understand how visitors use this Website. Google Analytics collects information about website usage, including pages visited, time spent on the Website, browser and device information and approximate geographic location derived from IP address information. This information is used in an aggregated form to monitor and improve the performance, functionality and content of this Website. Google may process this information on servers located outside Australia. Google's handling of this information is governed by Google's Privacy Policy.

Disclosure to Third Parties

We do not sell, rent or share your Personal Information with third parties for marketing or any other commercial purpose.

Our email sign-up and contact forms are operated using Google Forms and email correspondence is handled through Google Workspace. As a result, your email address is processed and stored on Google's servers, which may be located outside Australia. By submitting your information through this Website, you consent to your Personal Information being disclosed to Google as an Overseas Recipient for the purposes described in this policy. Google acts as a data processor on our behalf and its handling of your information is governed by Google's Privacy Policy. We do not otherwise disclose your Personal Information to Overseas Recipients.

How Long We Retain Your Information

We retain your email address for as long as you remain subscribed to our email updates or maintain an active correspondence with us. If you unsubscribe or request deletion of your information, we will remove your email address from our records within 30 days.

Security

We take reasonable steps to protect the Personal Information we hold from misuse, loss and unauthorised access. Your information is stored within Google's infrastructure, which maintains industry-standard security controls. We do not store Personal Information on our own servers.

Access, Correction and Deletion

You may request access to, correction of, or deletion of the Personal Information we hold about you at any time by contacting us at hello@onretainer.com.au. We will respond to your request within 30 days.

Direct Marketing Opt-Out

You may unsubscribe from our email updates at any time via our Unsubscribe page or by contacting us directly. We will process your request promptly.

Complaints

If you have a complaint about how we have handled your Personal Information, please contact us at hello@onretainer.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Your continued use of this Website after changes are published constitutes acceptance of the updated policy.

Contact Us

For any questions about this Privacy Policy or how we handle your Personal Information, please contact us at hello@onretainer.com.au.